Política de privacidade

Last updated: 6 October 2026

Mother Bloom ("we", "us", "our") operates this store and website, including all related information, content, features, tools, products and services (the "Services"). Our store is powered by Shopify. This Privacy Policy explains how we collect, use and share your personal information when you visit, use or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to how we handle your personal information.

Personal information we collect or process

Depending on how you interact with the Services, we may collect or process:

  • Contact details, such as your name, address, billing and shipping address, phone number and email address.
  • Payment information, such as card details, transaction information and payment confirmations. Card payments are processed securely by our payment providers.
  • Account information, such as your username, password and preferences.
  • Transaction information, such as the items you view, add to your cart, buy, return or cancel, and your past orders.
  • Communications with us, such as messages you send to customer support.
  • Device and usage information, such as your browser, IP address, and how you interact with the Services, collected through cookies and similar technologies.

Sources of personal information

We collect personal information directly from you, automatically when you use the Services (including through cookies), from our service providers, and from our partners and other third parties.

How we use your personal information

  • To provide and improve the Services, including processing orders and payments, arranging delivery, handling returns and managing your account.
  • Marketing and advertising, such as sending promotional emails if you have subscribed, and showing you relevant online ads. You can unsubscribe from marketing emails at any time.
  • Security and fraud prevention, to protect our customers, our store and the Services.
  • Communicating with you, including customer support.
  • Legal reasons, to comply with applicable law and respond to lawful requests.

How we share personal information

  • With Shopify and service providers who help us run the store (for example payment processing, IT, analytics, customer support, cloud storage, fulfilment and delivery).
  • With business and marketing partners to provide marketing and advertising services. Depending on where you live, you may have the right to ask us not to share your information for personalised advertising.
  • When you ask or agree for us to share it, for example for delivery.
  • In connection with a business transaction such as a merger, or to comply with legal obligations and protect our rights.

Our relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them. To learn more about how Shopify uses your personal information, please visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to that information at privacy.shopify.com.

Third-party websites and links

The Services may link to websites operated by third parties. We are not responsible for their privacy or security practices, and we encourage you to read their policies.

Children's data

The Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has given us personal information, please contact us so we can delete it.

Security and retention

We use appropriate measures to protect your personal information, but no system is completely secure. We keep your information for as long as needed to provide the Services, maintain your account, comply with legal obligations, resolve disputes and enforce our policies.

Your rights and choices

Depending on where you live, you may have the right to access, delete, correct or receive a copy of your personal information, and to manage your communication preferences. If you live in the UK or the European Economic Area, you may also have the right to object to or restrict our processing of your information, and to withdraw your consent at any time where we rely on it. We will not discriminate against you for exercising these rights. We may need to verify your identity before responding.

Complaints

If you have a complaint about how we handle your personal information, please contact us using the details below. You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk, or to your local data protection authority.

International transfers

Your personal information may be transferred, stored and processed outside the country where you live. Where we transfer personal information out of the UK or the European Economic Area, we rely on recognised transfer mechanisms, such as the UK International Data Transfer Agreement or the European Commission's Standard Contractual Clauses, unless the country has been found to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this website and update the "Last updated" date.

Contact

If you have any questions about this Privacy Policy or would like to exercise your rights, please contact us at contact@motherbloom.co.uk or write to us at Mother Bloom, 110 Whitechapel Road, London E1 1JE, United Kingdom. For the purposes of applicable data protection law, we are the controller of your personal information.