Refund Policy

Last updated: 8 October 2026

We want you to love every Mother Bloom essential. If something isn't right, this policy explains how returns and refunds work.

Your right to cancel

In line with the UK Consumer Contracts Regulations 2013, you can cancel your order and return items within 14 days of receiving them, without giving a reason.

Return conditions

Items must be unused, in their original condition and in their original packaging.
For health and hygiene reasons, we cannot accept returns of items that have been unsealed or used where hygiene is a concern, such as feeding products, nursing items, maternity underwear and other personal-care items, unless they are faulty.
Please include your order number with the return.

How to start a return

Email us at contact@motherbloom.co.uk with your order number and the reason for the return.
We will reply within 2 business days with the return instructions.
Please do not send items back without contacting us first, as we may not be able to identify your parcel.

Return shipping costs

Unless the item arrived damaged, faulty or incorrect, the cost of returning the item is your responsibility. We recommend using a tracked service, as we cannot be responsible for returns lost in transit.

Refunds

Once your return arrives and has been inspected, we will let you know whether your refund has been approved. Approved refunds are processed to your original payment method within 14 days of us receiving the item, and it can take a further 5–10 business days for the amount to appear, depending on your bank.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or not as described, please contact us within 48 hours of delivery with your order number and photos of the item and packaging. We will send a replacement or issue a full refund at no extra cost to you. This does not affect your statutory rights under the Consumer Rights Act 2015.